Terms of Service

Car Parts Marketplace provides technology that helps independent buyers and sellers connect and complete transactions.

Unless a listing clearly states otherwise:

• The seller, not Car Parts Marketplace, is the seller of the product.
• We do not own or take title to products listed by third-party sellers.
• We are not the manufacturer, installer, repairer, importer, or distributor of those products.
• The seller is responsible for the legality, condition, authenticity, description, availability, and shipment of the product.
• The buyer is responsible for confirming that the selected part is suitable for the intended vehicle and use.
  

Seller verification, badges, order history, ratings, or account status do not guarantee that every product or transaction will be free from error. Verification means only that the seller completed the verification requirements applicable at that time.

We may review, edit, reject, restrict, archive, or remove listings that violate our policies or create a risk to users or the Platform.

Every listing must be accurate, complete, and based on the actual product being offered.

Sellers must clearly disclose, where applicable:

• Product name and category.
• Manufacturer, brand, SKU, OEM number, or manufacturer part number.
• Whether the part is new, used, refurbished, rebuilt, reconditioned, aftermarket, or original equipment.
• Vehicle compatibility, including make, model, year, trim, engine, transmission, drivetrain, and other relevant fitment details.
• Product condition, visible damage, wear, mileage, missing components, repairs, or modifications.
• Quantity and current stock availability.
• Warranty or return conditions.
• Clear photographs of the actual product when selling used or unique parts.
• Any safety, installation, calibration, programming, coding, or professional-fitment requirements.
  

Listings must not use misleading titles, copied specifications that do not match the product, hidden damage, incorrect OEM numbers, deceptive photographs, or unsupported claims such as “guaranteed fit” or “genuine OEM.”

We may request invoices, serial numbers, source records, ownership documents, certification records, or additional photographs before allowing a listing to remain active.

Automotive compatibility can depend on more than the vehicle’s make, model, and year. Trim level, engine size, production date, drivetrain, body style, transmission, VIN, regional specifications, and previous vehicle modifications may affect fitment.

Before ordering, buyers should compare:

• VIN information.
• Existing part numbers.
• OEM or manufacturer part numbers.
• Connector types.
• Measurements and mounting points.
• Engine, transmission, trim, and drivetrain details.
• Left-hand or right-hand positioning.
• Front, rear, driver-side, or passenger-side placement.
  

Compatibility information provided through listings, search filters, or marketplace data is intended to assist buyers but may not cover every vehicle variation.

Where fitment is uncertain, the buyer should contact the seller or a qualified automotive professional before ordering. A buyer should not install, modify, paint, program, or dispose of a part until its compatibility and condition have been checked.

Certain parts can affect braking, steering, suspension, airbags, fuel systems, electrical systems, vehicle control, emissions, or passenger safety.

Safety-critical products should be inspected and installed by a qualified technician. Users must follow manufacturer procedures, vehicle specifications, applicable laws, and professional installation requirements.

Car Parts Marketplace does not provide mechanical, engineering, diagnostic, installation, or vehicle-safety advice. Information displayed on the Platform should not replace an inspection by a qualified professional.

By listing or selling a product, the seller confirms that:

• The seller owns the product or has legal authority to sell it.
• The product is lawful to sell, advertise, store, and ship.
• The listing accurately represents the item and its condition.
• Product photographs and descriptions do not infringe another party’s rights.
• Inventory and pricing information will be kept current.
• Orders will be processed within the stated handling period.
• Valid tracking or delivery information will be provided when available.
• The product will be packaged safely and appropriately.
• Buyer information will be used only to complete the transaction.
• The seller will cooperate with cancellations, returns, disputes, refunds, chargebacks, and Platform investigations.
• The seller will maintain valid payout and verification information.
• The seller will comply with applicable tax, consumer-protection, product-safety, recall, shipping, environmental, and business laws.
  

The seller is responsible for any warranty stated in the listing. A seller must not describe a product as warranted, certified, tested, rebuilt, genuine, or professionally inspected unless that statement can be supported.

By placing an order, the buyer agrees to:

• Review the full listing before purchasing.
• Confirm vehicle compatibility and part specifications.
• Provide a complete and accurate shipping address.
• Use a payment method the buyer is authorized to use.
• Monitor order notifications and delivery updates.
• Inspect the package and product promptly after delivery.
• Preserve packaging, labels, receipts, photographs, videos, and other evidence when reporting a problem.
• Communicate through the Platform where possible.
• Return a product when required as part of an approved refund or replacement.
• Avoid installing, modifying, damaging, or using a product that the buyer intends to return, except where reasonable testing is necessary to identify the issue.
  

Buyers may not submit false claims, alter evidence, claim non-delivery after receiving an order, or request refunds for products that were damaged, substituted, or improperly installed after delivery.

Submitting an order does not guarantee acceptance.

An order may be declined or cancelled because of:

• Incorrect pricing or product information.
• Insufficient stock.
• Payment failure.
• Seller unavailability.
• Suspected fraud or unauthorized activity.
• Shipping restrictions.
• Verification requirements.
• Product-policy violations.
• Technical or system errors.
  

An order becomes confirmed when payment and order acceptance are successfully recorded by the Platform.

Product availability may change before checkout is completed. Items placed in a cart are not necessarily reserved unless the Platform confirms otherwise.

Sellers are responsible for entering accurate product prices. Before submitting an order, buyers will be shown the charges applicable to the transaction, which may include:

• Product subtotal.
• Shipping charges.
• Sales tax or other applicable taxes.
• Platform or transaction fees.
• Discounts or credits.
• Other charges clearly disclosed during checkout.
  

Platform fees may vary according to the product price, transaction type, seller agreement, promotional program, or other published fee schedule.

Sellers authorize us to deduct applicable Platform fees, taxes, shipping amounts, refunds, adjustments, chargebacks, and other authorized deductions from their balance or payout.

We may correct an obvious pricing error before fulfilling an order. Where appropriate, the buyer will be given the option to accept the corrected price or cancel the affected item.

Payments may be processed through Stripe or another approved payment provider.

By submitting payment information, you authorize the relevant payment provider and Car Parts Marketplace to process the transaction, perform fraud and identity checks, create refunds, and maintain transaction records.

Payment information may also be subject to the payment provider’s own agreements, privacy notices, verification requirements, prohibited-business rules, and banking procedures.

We do not guarantee that every payment will be approved. A payment may be declined, delayed, reviewed, held, reversed, or refunded by the payment provider, card issuer, bank, or Platform.

Users must not use stolen payment information, unauthorized bank accounts, manipulated transactions, or any payment method they are not legally permitted to use.

To support order verification and dispute handling, captured payments may be placed on hold before being released to a seller.

The standard hold period may be approximately 72 hours, but the actual release time can be extended when:

• A dispute is open or under review.
• Delivery has not been confirmed.
• Seller verification is incomplete.
• Fraud, account, or transaction review is required.
• A refund, cancellation, chargeback, or legal request is pending.
• A bank, payment provider, or payout service delays processing.
  

When an eligible payment is released, the seller payout may be calculated after deducting applicable taxes, shipping charges, Platform fees, refunds, adjustments, and other authorized amounts.

Payout estimates are not guaranteed arrival dates. Banks and payment providers may require additional processing time.

We may offset negative balances or unpaid amounts against current or future seller payouts where permitted by law and the seller agreement.

Sellers must ship orders using the selected shipping method and within the promised handling time.

Estimated delivery dates are estimates rather than guarantees. Weather, carrier delays, address problems, customs procedures, service interruptions, and other circumstances may affect delivery.

Buyers must provide a complete address and ensure that the delivery location can safely receive the package.

Sellers are responsible for complying with carrier and legal restrictions relating to batteries, fluids, airbags, pressurized components, hazardous materials, oversized products, and other regulated items.

A lost, damaged, incomplete, or incorrectly delivered order should be reported through the order page or Support as soon as possible.

When an order is delivered, the buyer should inspect the packaging and product promptly.

The buyer may be asked to confirm receipt through the order page. Confirmation of receipt acknowledges delivery but does not automatically remove an eligible right to report that the product is damaged, incorrect, defective, incomplete, counterfeit, or materially different from the listing.

Buyers should keep the product, packaging, shipping label, and supporting evidence until any dispute or return is fully resolved.

Failure to report an issue during the available dispute period may result in payment being released to the seller and the dispute option becoming unavailable.

Users should report suspicious listings, counterfeit products, unsafe parts, abusive conduct, unauthorized transactions, or possible fraud through:

• The report option available on a listing or order.
• The Support area of the account.

Reports should include the listing, order, seller, or transaction details and any available evidence.

We may investigate the report, request additional information, restrict the relevant account, preserve records, notify affected users, or cooperate with payment providers and lawful authorities.

The Platform, including its branding, interface, software, text, graphics, layouts, databases, and original content, is owned by or licensed to Car Parts Marketplace.

You may not copy, reproduce, distribute, sell, modify, or commercially exploit Platform content without written permission.

Sellers retain ownership of their original listing content. By uploading listings, images, descriptions, reviews, or other content, the user grants us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, resize, format, display, promote, and distribute that content for operating and marketing the Platform.

Users must have the right to upload all submitted content.

Our collection and use of personal information are described in our Privacy Policy.

By using the Platform, you agree that we may send account, security, order, payment, shipment, dispute, policy, and support communications electronically.

Certain operational messages are necessary for providing the service and may not be optional. Marketing communications can be managed through the available account or unsubscribe controls.

The Platform may connect with third-party services such as Shopify, Stripe, shipping carriers, identity-verification providers, cloud-storage services, analytics tools, and communication providers.

Those services operate under their own terms and privacy policies. We are not responsible for a third party’s independent service interruption, account decision, banking delay, carrier delay, security incident, or policy change.

Your use of a third-party service through the Platform may require you to accept that provider’s terms.

We may warn, restrict, suspend, or close an account where reasonably necessary to:

• Protect users or the Platform.
• Investigate fraud or suspicious activity.
• Enforce these Terms or another published policy.
• Respond to chargebacks, payment risks, or negative balances.
• Address counterfeit, stolen, unsafe, or prohibited products.
• Complete identity, seller, banking, or legal verification.
• Comply with law, court orders, sanctions, or regulatory requirements.
• Prevent repeated cancellations, unsupported disputes, or policy violations.
  

Restrictions may apply to listings, purchases, withdrawals, payouts, refunds, communications, role switching, or account access.

Where appropriate, we may provide notice and an opportunity to respond. Some action may be taken without advance notice when immediate protection is required.

Account closure does not remove responsibilities connected with completed or pending transactions, refunds, returns, fees, disputes, chargebacks, investigations, or legal obligations.

We work to keep Car Parts Marketplace secure, reliable, and available. However, access may occasionally be interrupted due to scheduled maintenance, technical issues, security updates, internet outages, or disruptions affecting third-party services such as payment processors, shipping providers, or hosting services.

We may update, improve, limit, replace, suspend, or discontinue certain Platform features to improve performance, protect users, prevent misuse, meet legal requirements, or introduce new services.

Where reasonably possible, we will provide notice of major changes through the Platform, account notifications, or email. Temporary interruptions may affect order updates, payment processing, shipment tracking, refunds, disputes, or seller payouts.

We will take reasonable steps to protect active transactions and account records during service changes. However, we do not guarantee uninterrupted access to every feature, and users should keep copies of important receipts, invoices, shipping records, and dispute evidence.

To the maximum extent permitted by law, the Platform is provided on an “as available” and “as is” basis.

We do not guarantee:

• The condition, quality, legality, safety, authenticity, or fitment of a third-party product.
• The truth or completeness of every seller statement.
• That a buyer or seller will complete a transaction.
• That delivery estimates will always be met.
• That every dispute will be resolved in a user’s preferred manner.
• That the Platform will always operate without delay, interruption, or error.
  

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

To the maximum extent permitted by law, Car Parts Marketplace and its owners, employees, contractors, and service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from use of the Platform or a transaction between users.

This may include lost profits, lost business, vehicle downtime, towing charges, installation costs, removal costs, diagnostic charges, substitute transportation, data loss, or loss of opportunity.

Our total liability relating to the Platform will not exceed, except where applicable law does not allow that limitation.

Nothing in these Terms limits liability that cannot legally be limited.

To the extent permitted by law, you agree to protect and reimburse Car Parts Marketplace against third-party claims, losses, penalties, costs, and reasonable legal fees arising from:

• Your violation of these Terms.
• Your unlawful use of the Platform.
• A product you list, sell, ship, install, modify, or represent.
• Content you upload.
• Your infringement of another party’s rights.
• Taxes, licenses, recalls, safety obligations, or regulatory duties for which you are responsible.
• Fraudulent, misleading, abusive, or unauthorized conduct connected with your account.
  

This obligation does not apply where the claim was caused solely by our unlawful conduct.

We are not responsible for delays or failure caused by events outside our reasonable control, including severe weather, natural disasters, war, civil unrest, labor disputes, carrier interruptions, internet outages, cyberattacks, banking interruptions, government actions, supply shortages, or third-party service failures.

These Terms are governed by the laws, without regard to conflict-of-law rules.

Before starting formal legal proceedings, the parties agree to send written notice describing the dispute and allow at least 30 days for a good-faith attempt to resolve it.

Unless applicable law requires otherwise, legal proceedings relating to these Terms or the Platform will be brought in the courts,

Any arbitration agreement, class-action waiver, jury-trial waiver, or alternative dispute-resolution requirement should be inserted here only after approval by qualified legal counsel.

We may update these Terms to reflect changes to the Platform, payment systems, business operations, legal requirements, or marketplace policies.

The updated version will show a revised “Last Updated” date. Where required, we will provide additional notice.

Continuing to use the Platform after an updated version becomes effective means you accept the revised Terms.

These Terms, together with the Privacy Policy, Return and Refund Policy, Seller Standards, Prohibited Products Policy, Fee Schedule, and any policies referenced during a transaction, form the complete agreement between you and Car Parts Marketplace.

If one part of these Terms is found unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

You may not assign your rights or obligations under these Terms without our written permission. We may assign these Terms as part of a merger, acquisition, restructuring, financing, or sale of the Platform.

Section headings are included for convenience and do not change the meaning of the Terms.