Dispute Process
We want every purchase on Part Vend to be accurate, reliable, and protected. If the part you received is incorrect, damaged, defective, incomplete, or different from its listing, you can submit a dispute for review.
Our dispute process allows you to explain the issue, provide supporting evidence, track the review, and receive a fair resolution. Buyers can raise a dispute directly from the relevant order’s detail page.
Before opening a dispute, make sure the order has been delivered and that you have confirmed receiving it.
Carefully inspect the part, packaging, product label, part number, quantity, condition, and vehicle compatibility before installing or using it.
Go to My Orders, locate the affected order, and select View Details.
When the order is eligible, the Raise Dispute button will appear on the order detail page. Only the buyer who placed the order can submit a dispute for it.
Select the reason that best describes the issue and provide a clear explanation of what went wrong.
Disputes may be submitted for issues such as:
Include important details such as the vehicle make, model, year, ordered part number, received part number, and the difference between the listing and the item received.
The dispute form includes a required reason, a buyer message, and an evidence-upload section.
Strong evidence helps the Partvend team understand the issue and reach a fair decision.
You may upload:
Accepted file formats are PNG, JPG, MP4, and PDF. You may upload up to 5 files, with a maximum size of 10 MB per file.
Do not upload complete card numbers, bank details, passwords, identification documents, or other unnecessary sensitive information.
Review the information and evidence before selecting Submit Request.
After submission:
Only one active dispute may be opened for the same order at a time.
The Partvend team reviews the order information, product listing, buyer complaint, uploaded evidence, payment record, and any available seller information.
Additional information may be requested when the submitted evidence is incomplete or unclear. Providing accurate details at the beginning can help avoid unnecessary delays.
While an eligible dispute is being reviewed, the related payment may remain held so it is not automatically released before a decision is made.
You can track your dispute using the following statuses:
Your dispute has been submitted successfully and is waiting for review.
The Partvend team is reviewing the order, evidence, and available information.
A decision has been made and the approved resolution is being applied.
The dispute process has been completed and no further action is pending.
The dispute detail page may also display the order summary, complaint information, uploaded proofs, administrative notes, resolution details, and relevant dates.
Depending on the evidence and circumstances, a dispute may result in one of the following outcomes:
The approved amount is refunded to the buyer.
A portion of the order amount is refunded when the issue affects only part of the product or order.
The dispute may be closed without a refund, when the claim is unsupported, the product matches the listing, or the available evidence does not justify further action.
When a dispute is decided in the buyer’s favor, the payment can be refunded. When it is decided in the seller’s favor, the held payment can be released to the seller.
Provide complete and accurate information. Clearly explain what you ordered, what you received, and why it does not meet the listing or order requirements.
Photograph the product before modifying, installing, or disposing of it. Keep the original packaging, shipping label, invoice, manufacturer label, and part-number information until the dispute is closed.
Avoid vague statements such as “the item is wrong.” A specific explanation supported by clear evidence gives the review team a much stronger basis for resolving the case.
Submitting a dispute does not guarantee a refund. Each case is reviewed based on order details, listing information, evidence, payment status, and Partvend policies. Do not confirm delivery unless you have received the order. Final decisions and payment updates can be viewed in your dispute details.
