Purchase Protection helps safeguard eligible purchases when an order is not delivered, arrives damaged, contains the wrong part, or is significantly different from the listing.
Your order, payment, delivery updates, and dispute activity are recorded through the Partvend.
Every transaction on PartVend is designed to keep buyers and sellers protected. From verified listings and secure payments to tracked deliveries and clear communication, we help create a safer way to trade automotive parts.
The tracking information shows no confirmed delivery, or the shipment has not arrived within the expected delivery period.
The part arrives damaged, broken, or unusable because of its condition or delivery handling.
You receive a different product, part number, quantity, brand, or specification from the item ordered.
The condition, compatibility, features, or included components differ significantly from the listing.
The order is incomplete or advertised accessories, fittings, or components are missing.
A payment connected to your account requires review because you did not recognise or approve it.
After delivery, inspect the shipment for visible damage, missing packages, incorrect part numbers, compatibility issues, or missing accessories.
Keep the packaging, shipping label, delivery documents, and the part in its received condition until you are satisfied that the order is correct.
Do not confirm receipt solely to unlock the dispute option when the shipment has not actually arrived. Delivery issues should be reported through Support.
Go to your Buyer Dashboard and select the affected order.
Check the product, delivery, payment, and tracking information.
Select Raise Dispute when the option is available and choose the reason that best describes the problem.
Upload clear photographs, videos, messages, receipts, tracking records, or other relevant documents.
Respond promptly when additional information is requested and check the dispute details for updates.
The final decision and any refund or payment update will appear in the dispute details and payment history.
Complete and relevant information helps the Partvend review your case fairly.
Do not edit, misrepresent, or submit evidence unrelated to the order.
Photos of the delivered part and packaging
Part numbers, labels, serial numbers, or compatibility details
Images showing damage or missing components
Delivery and tracking information
Screenshots of Partvend messages
Repair reports or inspection documents
Receipts or other order-related records
Protection may not apply when:
Partvend decisions depend on the circumstances and evidence available for each case.
The approved order amount is returned through the original payment method.
A portion of the payment is refunded based on the issue and agreed resolution.
The buyer may be asked to return the item or receive a when appropriate.
The seller receives the payment when the order is found to be correct or the claim is not supported.
The payment may remain held while additional information is requested.
No. Each case is reviewed individually according to the order information, evidence, payment status, and Partvend policies.
The dispute option becomes available according to the order status and Partvend dispute rules.
Check the tracking information and contact Support. Do not confirm receipt when the order has not been delivered.
Yes, when the listing included inaccurate compatibility information. Protection may not apply when the listing details were accurate and the wrong part was selected.
The outcome and related payment updates are available in the dispute details and payment history sections.
No. Always complete payment through the Partvend to maintain a clear transaction record and access available protections.
