Transaction ID
A unique reference used to identify your payment.
Payment card or secure lock
Secure and Straight forward Payments
Complete your purchase through a secure payment process, review every charge before checkout, and track payment holds, refunds, and transaction updates from your account.
Payment Methods
The payment methods currently available for your order will be shown during checkout.
Before completing payment, review your:
- Selected products
- Quantities
- Shipping address
- Product subtotal
- Shipping charges
- Applicable taxes
- Final order total
Only complete payments through the official Part Vend checkout. Do not send money directly to a seller or use an external payment link.
Payment Confirmation
After a successful payment, you can review the transaction from the Payments section of your buyer account.
Your payment details may include:
Date and Time
The date and time the payment was processed.
Transaction Type
Shows whether the transaction is an order payment, refund, release, or another payment adjustment.
Amount
The total amount connected to the transaction.
Payment Status
Shows the current stage of the payment.
Order ID
Links the transaction to the relevant Partvend order.
Payment Method
Shows the available payment details, such as the card type and last four digits where applicable.
The buyer payment page also allows you to review transaction activity and open individual payment receipts.
Understanding Payment Statuses
Pending
The payment has been created but has not yet been completed successfully.
Successful
The payment has been approved and processed successfully.
Held
The payment has been completed but is temporarily being held before release to the seller. A payment may also remain held while an active dispute is being reviewed.
Released
The payment hold has ended, and the eligible seller amount has been released.
Refunded
An approved full or partial amount has been returned to the buyer.
Failed
The payment could not be completed. Review the message shown at checkout and check your payment details before trying again.
Your transaction record
Payment Receipts
You can open a payment receipt from your buyer payment history by selecting View Receipt beside the relevant transaction.
A receipt may show:
Transaction ID
Payment date
Transaction type
Amount
Payment status
Related order number
Payment method
Buyer name
Payment recipient
Keep your order number, transaction ID, and receipt until the order and any related payment issue have been fully completed.
Payment protection
Payment Holds
A temporary payment hold helps keep the transaction connected to the order before the seller receives the eligible payout.
During the hold period:
01
Payment remains recorded
The payment remains recorded in your account throughout the temporary hold.
02
Order fulfilment continues
The order continues through its normal fulfilment process while the payment is held.
03
Disputes can pause release
An eligible dispute may prevent the payment from being released until the issue is resolved.
04
Status may display as Held
The payment status may remain marked as Held during this period.
Release of payment
When the hold period ends and there is no unresolved dispute, the seller payment can be released.
Refunds
A refund may be issued after an approved cancellation or dispute resolution.
Depending on the circumstances, the outcome may be:
Full Refund
The approved order amount is returned to the buyer.
Partial Refund
A portion of the payment is returned when the issue affects only part of the product, quantity, or order value.
When a refund is processed, the transaction status is updated in your payment history.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Payments During a Dispute
When an eligible dispute is opened, the related payment may remain held while the Partvend team reviews the order, product listing, buyer evidence, payment record, and available seller information.
Safe Payment Practices
Pay Only Through the Official Checkout
Always complete your payment through Part Vend. Payments made outside the platform may not be connected to your order or protected by the Partvend process.
Review the Final Amount
Before paying, confirm the product, quantity, shipping address, taxes, shipping charges, and final order total.
Protect Your Payment Details
Never share your password, verification code, complete card number, bank information, or other sensitive payment details through messages.
Keep Your Confirmation
Save your order number, transaction ID, and receipt until the order is completed.
Be Careful with External Requests
A seller should not ask you to complete payment through an external website, direct bank transfer, personal payment account, or unapproved payment link.
Report Suspicious Activity
Contact Support if you notice an unknown payment, duplicate charge, suspicious request, or transaction you do not recognize.
Frequently Asked Questions
Which payment methods can I use?
The payment methods currently available for your order will be displayed during checkout.
When is my payment confirmed?
Your payment is confirmed after it has been processed successfully and the transaction status has been updated.
Where can I find my receipt?
Open the Payments section in your buyer account and select View Receipt beside the relevant transaction.
Why is my payment marked as held?
A successful payment may be temporarily held before being released to the seller. An active dispute may also keep the payment held while the issue is reviewed.
What should I do if my payment fails?
Review the message shown at checkout, confirm that your payment information is correct, and try again using an available payment method.
How will I know if a refund has been processed?
The transaction status will change to Refunded, and the refund information will appear in your payment history.
Can I pay the seller directly?
No. Complete all orders through the official Part Vend checkout so the payment remains connected to your order.
What should I do if I do not recognize a payment?
Review the related order and transaction details in your account. Contact Support immediately if the payment is still unfamiliar.