At Car Parts Marketplace, every payment is connected to a specific order so you can easily review what you paid, track the transaction, and view any related refund or payment update.
Payments are processed securely through Stripe using the payment methods available at checkout. Once your payment is completed, the transaction is recorded in your buyer account and linked to the relevant order.
The payment methods currently available for your order will be shown during checkout.
Before completing payment, review your:
After a successful payment, you can review the transaction from the Payments section of your buyer account.
Your payment details may include:
A unique reference used to identify your payment.
The date and time the payment was processed.
Shows whether the transaction is an order payment, refund, release, or another payment adjustment.
The total amount connected to the transaction.
Shows the current stage of the payment.
Links the transaction to the relevant marketplace order.
Shows the available payment details, such as the card type and last four digits where applicable.
The buyer payment page also allows you to review transaction activity and open individual payment receipts.
The payment has been created but has not yet been completed successfully.
The payment has been approved and processed successfully.
The payment has been completed but is temporarily being held before release to the seller. A payment may also remain held while an active dispute is being reviewed.
The payment hold has ended, and the eligible seller amount has been released.
An approved full or partial amount has been returned to the buyer.
The payment could not be completed. Review the message shown at checkout and check your payment details before trying again.
Your transaction record
You can open a payment receipt from your buyer payment history by selecting View Receipt beside the relevant transaction.
A receipt may show:
Keep your order number, transaction ID, and receipt until the order and any related payment issue have been fully completed.
Payment protection
A temporary payment hold helps keep the transaction connected to the order before the seller receives the eligible payout.
During the hold period:
The payment remains recorded in your account throughout the temporary hold.
The order continues through its normal fulfilment process while the payment is held.
An eligible dispute may prevent the payment from being released until the issue is resolved.
The payment status may remain marked as Held during this period.
When the hold period ends and there is no unresolved dispute, the seller payment can be released.
A refund may be issued after an approved cancellation, return, or dispute resolution.
Depending on the circumstances, the outcome may be:
The approved order amount is returned to the buyer.
A portion of the payment is returned when the issue affects only part of the product, quantity, or order value.
Add this card beside one or two more cards to create a two-column or three-column row.
When a refund is processed, the transaction status is updated in your payment history.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
When an eligible dispute is opened, the related payment may remain held while the marketplace team reviews the order, product listing, buyer evidence, payment record, and available seller information.
If the dispute is resolved in the buyer’s favour, an approved full or partial refund may be processed.
If the dispute is resolved in the seller’s favour, the eligible held payment may be released to the seller.
Always complete your payment through Car Parts Marketplace. Payments made outside the platform may not be connected to your order or protected by the marketplace process.
Before paying, confirm the product, quantity, shipping address, taxes, shipping charges, and final order total.
Never share your password, verification code, complete card number, bank information, or other sensitive payment details through messages.
Save your order number, transaction ID, and receipt until the order is completed.
A seller should not ask you to complete payment through an external website, direct bank transfer, personal payment account, or unapproved payment link.
Contact Support if you notice an unknown payment, duplicate charge, suspicious request, or transaction you do not recognise.
The payment methods currently available for your order will be displayed during checkout.
Your payment is confirmed after it has been processed successfully and the transaction status has been updated.
Open the Payments section in your buyer account and select View Receipt beside the relevant transaction.
A successful payment may be temporarily held before being released to the seller. An active dispute may also keep the payment held while the issue is reviewed.
Review the message shown at checkout, confirm that your payment information is correct, and try again using an available payment method.
The transaction status will change to Refunded, and the refund information will appear in your payment history.
No. Complete all orders through the official Car Parts Marketplace checkout so the payment remains connected to your order.
Review the related order and transaction details in your account. Contact Support immediately if the payment is still unfamiliar.
