Car Parts Marketplace connects buyers looking for vehicle parts with sellers who list and manage their own products. Buyers can search for parts, place orders, track deliveries, review payments, and report order issues from their account.

Yes. An account allows us to connect your order, payment, delivery information, receipt, and any support request to the correct buyer.

Yes. A user who has both seller and buyer access can switch between the two account views without creating a separate account.

Use the role-switch option in your account sidebar. Your dashboard and navigation will update to match the selected role.

Search using the part name, category, vehicle make, model, year, or other available compatibility details.

Always review the full product listing before ordering.

Check the compatibility information provided in the listing, including:

• Vehicle make
  
• Vehicle model and year
  
• Engine or trim, when relevant
  
• Product SKU
  
• Manufacturer part number
  
• Seller notes
  

When fitment is uncertain, confirm the details before completing your purchase.

Not necessarily. The marketplace may include new, used, imported, or reconditioned parts. The product condition should be clearly shown in the listing.

Read the condition, description, images, and seller notes carefully before purchasing.

Do not rely on guesswork when compatibility is important. Contact Support or request clarification before placing the order.

Open My Orders from your buyer account. You can view your order history, search for a specific purchase, filter orders by status, and open the full order details.

Your order details may include:

• Product name and image
  
• SKU or part number
  
• Quantity and price
  
• Seller information
  
• Shipping address
  
• Order status
  
• Payment status
  
• Delivery timeline
  
• Dispute information, when applicable

Active

Your order has been created and is awaiting the next processing step.

In Process

The order has been confirmed and is being prepared or delivered.

Shipped

The seller has dispatched the order.

Delivered

The order has reached the buyer.

Cancelled

The order was cancelled before completion.

Disputed

A dispute has been opened for the order.

Yes. You can search using information such as the order number, product name, or seller name.

Open My Orders, choose the relevant order, and select View Details.

The order timeline may show stages such as:

• Order packed
  
• Order shipped
  
• Buyer received
  
• Buyer response submitted
  
• Payment released
  

The buyer module is designed to display order information and timeline updates from one place.

Shipping time depends on the seller’s preparation time, product availability, shipping method, and carrier.

Check the order details for the latest available update.

Tracking updates may take time to appear after a shipping label is created or the package is handed to the carrier.

Check again later. Contact Support when there has been no update for an unusual amount of time.

First, check the tracking details and delivery address.

When tracking shows a delay, contact the carrier or Support. Do not confirm that you received the order when it has not actually arrived.

Check around the delivery location, speak with household members or building staff, and review any carrier delivery notes.

Contact Support when the package still cannot be located.

Address changes may only be possible before the order enters fulfilment or shipping.

A cancellation option may be available when the order has not progressed too far through processing.

Open the order details to see the available actions. If the cancellation option is not shown, contact Support.

When item-level cancellation is supported and the item is still eligible, you may be able to cancel the affected item without cancelling the entire order.

The available options depend on the current order and fulfilment status.

Orders that have already been shipped normally cannot be cancelled through the standard cancellation process.

Contact Support to discuss the available next steps.

Reserved stock is released when an eligible order is cancelled, allowing the item to become available again.

When a paid order is successfully cancelled and a refund is approved, the payment record will be updated and the refund will be processed.

The time taken for the amount to appear depends on the bank or payment provider.

A seller may need to cancel when the product is unavailable, damaged before dispatch, incorrectly listed, or cannot be fulfilled.

The buyer should be informed, and any related stock and payment records should be updated through the marketplace.

Order quantities normally cannot be edited after checkout. When the order is still eligible, cancel the affected item or order and place a new purchase with the correct quantity.

Buyer payments are processed through Stripe and linked to the related marketplace order.

After a successful payment, the local order and payment records are updated so the transaction can be tracked from the buyer account.

The payment methods currently available will be displayed during checkout.

Availability may depend on the payment settings enabled for the marketplace.

Payments should only be completed through the official marketplace checkout.

Do not send full card details, passwords, verification codes, or banking information to a buyer, seller, or support representative through messages.

Open the Payments section in your buyer account.

You can review payment activity such as successful payments, failed transactions, held amounts, releases, and refunds.

Open Payments and select View Receipt beside the relevant transaction.

A receipt may include:

• Transaction ID
  
• Date and time
  
• Transaction type
  
• Amount
  
• Status
  
• Related order
  
• Payment method
  
• Buyer name
  
• Payment recipient

A held payment has been successfully captured but has not yet been released to the seller.

The current payment process applies a three-day hold. An active dispute may also keep the payment held until the review is completed.

The hold has ended and the eligible seller amount has been released through the marketplace payout process.

A payment may fail because of incorrect details, insufficient funds, a bank restriction, an expired payment method, or a temporary processing issue.

Review the message shown at checkout and try again using an available payment method.

Check your Orders and Payments pages first.

If the payment appears but the order is missing or remains unconfirmed, contact Support and provide the transaction reference. Do not submit another payment until the first transaction has been checked.

Review the transaction IDs and related order numbers in your payment history.

The transaction status will change to Refunded, and the related information will appear in your payment history.

Once the marketplace processes the refund, the time required for the funds to appear depends on your bank or payment provider.

Yes. A partial refund may be approved when the issue affects only part of the item, quantity, or total order value.

Open the Payments section and find the transaction connected to the order.

Open a dispute when there is a genuine product or order issue, such as:

• Wrong or incompatible part received
  
• Damaged or defective product
  
• Product significantly different from its listing
  
• Missing item or quantity
  
• Incorrect SKU or part number
  
• Quality concern

Open My Orders, select the affected order, and choose View Details.

When the order is eligible, select Raise Dispute, choose a reason, explain the issue, and upload supporting evidence.

You may upload relevant photos, videos, receipts, labels, part numbers, or inspection documents.

The dispute workflow supports PNG, JPG, MP4, and PDF files, with up to five files and a maximum size of 10 MB per file.

Only one active dispute can be open for the same order at a time.

The dispute is recorded and made available for marketplace review.

The team may review:

• Order information
  
• Product listing
  
• Buyer explanation
  
• Uploaded evidence
  
• Payment record
  
• Available seller information
  

Additional evidence may be requested when the issue is unclear.

Open

The dispute has been submitted and is waiting for review.

Under Review

The marketplace team is reviewing the information and evidence.

Resolved

A decision has been made and the outcome is being applied.

Closed

The dispute process has been completed.

A dispute may result in:

• Full refund
  
• Partial refund
  
• Replacement
  
• No action
  

The outcome depends on the listing, order details, supporting evidence, payment status, and review findings.

The payment may remain held while an open or under-review dispute is being investigated.

A buyer-favourable outcome can result in a refund. A seller-favourable outcome can result in the eligible payment being released.

No. Every dispute is reviewed individually, and submitting a request does not automatically guarantee a refund or replacement.

Create or access your seller account, complete the required business and payout information, and submit your products through the seller portal.

Products should include accurate titles, descriptions, prices, stock quantities, images, SKUs, and compatibility details.

A clear listing should include:

• Product name
  
• Category and subcategory
  
• Condition
  
• Price
  
• Available quantity
  
• SKU or part number
  
• Manufacturer information
  
• Vehicle compatibility
  
• Clear product images
  
• Important fitting or condition notes

Car parts can vary by model year, engine, trim, drivetrain, body style, and production version.

Accurate compatibility information helps buyers choose correctly and reduces cancellations, returns, and disputes.

Yes, eligible product information can be updated from the seller portal.

Avoid changing important product details in a way that could misrepresent an item already purchased by a buyer.

Update the available quantity as soon as possible.

If an order has already been placed and cannot be fulfilled, use the appropriate cancellation process and provide an accurate reason.

Open the Orders area in Seller mode to review purchases connected to your products and complete the available fulfilment actions.

Mark the order as shipped only after the package has been handed to the carrier or shipping process.

Enter accurate shipping or tracking information where required.

Review the order, listing, product details, shipping records, and buyer evidence carefully.

Provide accurate information requested by the marketplace and avoid resolving the issue outside the official dispute process.

After the buyer’s payment is captured, it enters the marketplace hold process.

When the hold ends and there is no unresolved dispute, the eligible seller amount can be released.

A payout may remain pending because:

• The payment hold has not ended
  
• An active dispute exists
  
• Seller verification is incomplete
  
• Required payout information is missing
  
• The payment is not in an eligible state
  
• A payout-processing issue requires review

The eligible seller payout is calculated after deductions such as applicable taxes, shipping charges, and the platform fee.

Depending on the available payout method, you may need a verified Stripe connected account or complete bank payout details.

Provide accurate account-holder, bank, and routing information through the secure seller settings area.

No. Keep orders and payments inside Car Parts Marketplace.

Use the password-recovery option when available.

Contact Support if you cannot reset your password, your account is restricted, or your login session has expired.

You may be signed out when your session expires, your authentication changes, or your account requires you to log in again.

Return to the login page and sign in securely.

Access depends on your assigned role and currently active account mode.

Switch to the correct role from the sidebar when your account has both Buyer and Seller access.

Include:

• Your name and account email
  
• Order number
  
• Transaction ID, when relevant
  
• Product name or SKU
  
• A clear description of the problem
  
• Screenshots or supporting files
  
• Steps you already tried
  

Never include your password, verification code, full card number, or complete banking details.

Contact Support for:

• Login or account-access problems
  
• A shipment that has not arrived
  
• A technical error
  
• An unknown or duplicate payment
  
• Questions before placing an order
  
• A problem that is not connected to an eligible delivered order

Contact Support immediately when you notice an unfamiliar login, unknown payment, external payment request, misleading listing, or suspicious seller or buyer behaviour.