Our journey
Follow your order from dispatch to delivery using your order details or the tracking number provided by the seller or delivery carrier.
Your order has been successfully placed and is waiting for the seller to begin preparation.
At this stage, your order may appear as:
You can view the ordered product, quantity, seller information, delivery address, order total, and payment status from the order details page.
The seller is checking, packing, and preparing the car part for dispatch.
The customer-facing status should appear as:
Tracking information may not be available yet while the seller is preparing the order. Larger parts such as engines, transmissions, wheels, body panels, and exhaust components may require additional packaging or specialist handling.
The seller has dispatched the order and the shipment is now moving through the delivery process.
The order status should appear as:
Where available, the order details page should display:
The platform’s order lifecycle already includes a shipped stage, while the Buyer Order Detail design displays shipping progress through a dedicated tracking timeline.
The carrier has delivered the shipment to the address provided during checkout.
The order status should appear as:
After receiving the parcel, inspect the packaging and car part as soon as possible.
Check for:
Keep the packaging, shipping labels, and delivery documents until you have confirmed that the correct part arrived in acceptable condition.
Once the order has been delivered, confirm that you received it from the order details page.
The order timeline may then show:
The current Buyer Portal design tracks these events in order, including the packed date, shipped date, buyer receipt confirmation, buyer response, and final payment release.
When the part is correct and in good condition, no further action is required. The payment will move through the marketplace release process according to the applicable payment-hold rules.
When the part is damaged, incorrect, incomplete, or not as described, use the available Raise Dispute option and provide a clear explanation with supporting photos, videos, receipts, or documents.
