Flexible Shopify section
Payments are released after delivery is confirmed, the buyer has had time to inspect the order, and any applicable return or dispute period has ended.
Our payment process is designed to protect both buyers and sellers.
When a buyer pays for a vehicle, car part, accessory, or other eligible product through our platform, the payment may be held securely until the transaction reaches the required completion stage.
A seller does not normally become eligible for payment immediately after accepting an order. Payment eligibility may depend on:
Once all applicable requirements have been completed, the seller’s payment becomes eligible for processing.
The exact timing may vary depending on the transaction type, delivery method, payment provider, seller status, and whether a dispute or return has been raised.
Flexible Shopify section
A seller normally becomes eligible for payment after these key stages have been completed.
The vehicle, part, or product must be delivered, collected, or handed over using the agreed method.
Delivery may be confirmed through tracking information, buyer confirmation, seller documentation, collection records, or another approved form of evidence.
The buyer may be given a reasonable period to inspect the delivered item and confirm that it matches the listing and agreed condition.
During this period, the payment may remain on hold.
The applicable return and dispute window must end without an unresolved claim.
When a buyer reports a valid issue, payment may remain on hold until the case has been reviewed and resolved.
Simple process
Each transaction moves through a series of checks before the payment becomes available to the seller.
STEP ONE
The buyer pays through an approved payment method available on the platform.
The transaction is recorded, but the funds are not necessarily released to the seller at this stage.
STEP TWO
The seller confirms the order and prepares the vehicle, part, accessory, or product for delivery or collection.
The seller must provide accurate delivery, tracking, or handover information where required.
Step three
The order is marked as delivered or collected.
Confirmation may come from tracking data, the buyer, the seller, a delivery partner, or supporting documentation.
Step four
The buyer is given the applicable inspection period to check that the item matches its listing, description, condition, specifications, and agreed terms.
Step five
If no return request or dispute is raised within the applicable period, the transaction may move toward payment eligibility.
If a case is opened, the payment remains on hold until the case is resolved.
Step six
After all required conditions have been met, the seller’s payment becomes eligible for processing.
The payment provider may then transfer the funds according to the seller’s payout schedule and banking arrangements.
Flexible Shopify section
Clear delivery records help prevent delays and protect both parties if a disagreement occurs.
Before the payment can move toward release, the platform must be able to confirm that the buyer received or collected the purchased item.
Depending on the transaction, acceptable confirmation may include:
Sellers should not mark an order as delivered before the item has actually been handed over.
False, misleading, incomplete, or altered delivery information may result in a payment hold, account review, transaction cancellation, or other action under the seller terms.
Flexible Shopify section
The inspection period gives the buyer time to confirm that the delivered item matches what was advertised and agreed.
Whether the item matches the title, description, images, specifications, compatibility information, and included features shown in the listing.
Whether the item was delivered in the stated condition and without undisclosed damage, missing components, or significant defects.
Whether the correct vehicle, model, part number, variant, quantity, or specification was provided.
Where appropriate, whether the product or vehicle can be reasonably inspected or tested according to the transaction terms.
The buyer inspection period is not intended to allow unlimited use of an item or to cover issues that were clearly disclosed before the purchase.
If no issue is reported within the applicable inspection period, the transaction may proceed to the next payment stage.
Flexible Shopify section
A payment may remain on hold while the buyer still has the right to report an eligible problem.
When the inspection, return, and dispute period ends without a claim, the seller’s payment may become eligible for processing.
The payment may still be subject to routine payment-provider checks
If the buyer submits an eligible return request, the payment may remain on hold while the request is reviewed.
Payment eligibility may depend on whether the return is accepted, completed, rejected, withdrawn, or otherwise resolved.
If the buyer reports that an item was not received, was materially different from the listing, arrived damaged, or involved another covered issue, payment may be paused.
The platform may request evidence from both parties before making a decision.
Flexible Shopify section
All applicable transaction, inspection, and account requirements must be completed before the payment can be processed.
A seller will generally become eligible to receive payment when:
Becoming eligible for payment does not always mean that the money will appear in the seller’s bank account immediately.
After eligibility is confirmed, payment processing times may depend on the payment provider, banking system, weekends, public holidays, currency conversion, account verification, and the seller’s payout schedule.
Flexible Shopify section
Most payment delays happen because a transaction, account check, or buyer issue is still being reviewed.
Payment may remain on hold if tracking has not updated, the buyer has not confirmed collection, or the available delivery evidence is incomplete.
The seller may need to wait until the buyer’s inspection period has ended, even when no issue has been reported.
Payment may remain on hold while a return request is reviewed or until the returned item has been received and inspected.
The platform may pause the payment while it reviews information, photographs, tracking records, messages, inspection reports, or other evidence from the buyer and seller.
Identity checks, business verification, tax information, address verification, bank-account verification, or other compliance requirements may delay payment.
An incorrect account number, unsupported payment method, name mismatch, closed account, expired payment method, or failed transfer can delay a payout.
The payment may be adjusted where a partial refund, full refund, fee, chargeback, delivery cost, penalty, or other approved deduction applies.
Some transactions may be reviewed for fraud prevention, unusual account activity, payment risk, policy compliance, or legal requirements.
After a payout has been processed, banks and payment providers may require additional business days to complete the transfer.
Weekends, public holidays, international transfers, and currency conversion can add further processing time.
Flexible Shopify section
When an issue is raised, payment remains protected while the available information is reviewed.
The buyer submits a dispute within the applicable period and explains what went wrong.
The buyer may be asked to provide photographs, videos, inspection findings, communication records, or other supporting evidence.
The seller receives information about the dispute and may be given a deadline to respond.
The seller should provide accurate evidence, such as tracking records, listing details, handover documents, photographs, invoices, or buyer communication.
The platform reviews the available information against the listing, transaction records, applicable policies, and evidence submitted by both parties.
Additional information may be requested.
The dispute may result in:
After the dispute is resolved, the transaction status is updated.
Any payment amount still due to the seller may then become eligible for processing.
