Flexible Shopify section
Our marketplace brings buyers and sellers together to trade car parts safely, fairly, and with confidence.
Everyone using the Car Parts Marketplace is expected to act honestly, communicate respectfully, and provide accurate information.
Sellers must describe their parts truthfully, upload genuine images, provide correct vehicle compatibility details, and fulfil orders as promised. Buyers must provide accurate order information, use the dispute process responsibly, and avoid making false claims.
Fraud, fake listings, spam, dishonest reviews, payment abuse, and attempts to mislead another user are not allowed.
These standards apply across product listings, orders, account messages, payments, disputes, reviews, uploaded evidence, and all other activity connected to the marketplace.
The platform separates buyers, sellers, and administrators into clearly defined roles. Buyers can manage orders and disputes, sellers can manage listings and fulfilment, and administrators can review marketplace activity when intervention is required.
Flexible Shopify section
Simple rules that help buyers find the right parts and help genuine sellers build trust.
Provide complete and truthful information about your identity, products, orders, payments, deliveries, and complaints.
Check product details, vehicle compatibility, quantities, prices, shipping information, and delivery addresses before submitting them.
Communicate professionally. Threats, harassment, abusive language, discrimination, and repeated unwanted messages are not acceptable.
Do not misuse listings, messages, reviews, disputes, payment tools, or support services to pressure, deceive, or harm another person.
Our journey
Reports are reviewed using the available account, listing, order, payment, message, and dispute information.
Report the relevant product, account, order, message, review, or transaction. Include a clear explanation and any supporting evidence.
Useful information may include:
The marketplace may review account history, listing information, payment activity, order records, messages, uploaded evidence, delivery updates, and previous reports.
During the review, users may be asked to provide further information or respond to a concern.
Where necessary, the marketplace may temporarily:
The project already supports seller states such as pending, approved, rejected, and suspended, as well as product states including draft, published, and archived. It also uses formal dispute statuses for open, under-review, resolved, and closed cases.
Depending on the seriousness and frequency of the behaviour, action may include:
Enforcement decisions should consider the available evidence, the effect on other users, previous behaviour, and whether the conduct appears accidental, negligent, repeated, or deliberate.
Flexible Shopify section
Reviews should reflect a genuine marketplace experience and help other members make informed decisions.
A review should be based on a real order or genuine interaction with the buyer or seller being reviewed.
Focus on the product condition, listing accuracy, communication, dispatch, delivery, packaging, and overall order experience.
Users must not offer refunds, discounts, free products, money, or other benefits in exchange for a particular rating.
Where reviews are available, the following are not allowed:
A seller may politely ask a buyer to leave an honest review, but must not tell the buyer what rating or wording to use.
Flexible Shopify section
The following behaviour can result in listing removal, account restrictions, payment review, suspension, or permanent removal from the marketplace.
Do not use false identities, stolen information, unauthorised cards, fake documents, or another person’s account. Do not create accounts to impersonate a buyer, seller, business, or marketplace employee.
Do not advertise parts that do not exist, are not available, or are materially different from the listing. Product images, brands, condition, specifications, and compatibility details must not mislead buyers.
Do not list counterfeit branded products, stolen vehicle parts, altered identification numbers, or goods obtained through illegal activity.
Do not use stolen payment methods, fake payment confirmations, fraudulent refund requests, chargeback abuse, or attempts to avoid marketplace fees.
Do not pressure another user to complete payment outside the authorised checkout process to avoid fees, payment protection, transaction records, or marketplace review.
Do not send repeated promotional messages, unrelated links, mass messages, suspicious attachments, or requests for personal information that are not needed to complete the order.
Do not buy, sell, trade, pressure, or reward someone for a positive or negative review. Do not review your own listings through another account or organise coordinated reviews.
Do not submit fabricated complaints, altered photographs, unrelated videos, false tracking information, or misleading documents.
Do not insult, intimidate, threaten, discriminate against, or repeatedly contact another member after being asked to stop.
Do not attempt to bypass restrictions, access another user’s account, scrape private marketplace data, interfere with platform security, or exploit technical errors.
